Terms of service


Terms of Service – Kindred Couches

By purchasing from Kindred Couches, you agree to the terms below:

1. All Sales Final

We do not accept returns on any purchase — used or new. All sales are final.

2. Exchanges (Used Couches Only)

  • Exchanges are only available for used couches, and must be requested within 3 days of delivery.

  • A $100 restocking fee applies.

  • Delivery fees are non-refundable, and you’ll be charged again for the new delivery.

  • If the new couch is more expensive, you pay the difference. If it’s less, we’ll refund the difference.

  • No exchanges on new couches.

3. Deposits

  • Deposits are refundable for 24 hours after payment.

  • After 24 hours, deposits are non-refundable — no exceptions.

4. Payment & Ownership

Items must be paid in full before pickup or delivery unless agreed otherwise. Ownership transfers to the buyer once full payment is received.

5. Delivery

We provide curbside delivery only. It’s your responsibility to move the couch into your space.
You are responsible for measuring your doorways, hallways, staircases, and elevators.
We are not responsible for fit issues or failed deliveries. A second delivery will incur an additional fee.

6. Condition of Products

  • Used couches are sold as-is with all details and condition disclosed ahead of time.

  • New couches come with no manufacturer warranty, unless explicitly stated.

  • Please review photos, measurements, and descriptions carefully before buying.

7. Our “lowercase guarantee”

If we make a mistake — like sending the wrong couch, missing parts, or overlooking a factory issue — we’ll make it right, 100%.

This does not cover things like:

  • Fit issues

  • Color or style not matching expectations

  • Ordering the wrong chaise orientation

  • Damage caused after delivery (pets, spills, etc.)

8. Liability

We are not responsible for:

  • Damage to your property during self-move-in

  • Allergic reactions or material sensitivities

  • Any indirect or incidental issues after purchase

9. Your Responsibility

You're responsible for:

  • Measuring your space

  • Being available for scheduled delivery or pickup

  • Reporting any issues within 48 hours of delivery

10. Privacy & Emails

When you place an order, you’re opting into email communication from us — including order updates and occasional promotions.
We don’t sell or share your information.

If you have questions, ask before you buy. We're a small team and stand by what we sell — but these policies help keep things fair on both sides.

 

11. Text Messages (SMS)

If you opt in to text messages from us — like at booking, or at checkout — you're agreeing to receive appointment reminders, order updates, and occasional promotions by text. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Carriers aren't liable for delayed or undelivered messages. We don't sell or share your phone number.